Claims for your home

We know that when something bad happens, what you'll probably value the most is having someone to speak to who cares about your situation and can help take away the uncertainty of how to make a claim.

Our in house claims team have a wealth of experience and are always on-hand to assist with any claim you may need to make. From the point you first contact us to register a claim, we will allocate you a specialist who will remain your continuous point of contact and guide you through the claims process. If you are unfortunate enough to suffer a large loss we will meet with you to assist with the claims process.

What our customers have to say


What you need to know

Here are some of the most frequently asked questions we receive about claims against your home insurances.

How do I make a claim?
In the first instance, call us on 0207 280 3450 to discuss what has happened. Then we can help by advising you based on what your particular circumstances dictate in order to make a claim. You will need to complete a claim form, which we will send you, and the information listed below will also be needed by your insurer.

What information and documentation will insurers require?
To accompany your completed claim form, depending on the nature of your claim, you will need to provide your insurer with some or all of the following:

  • Any recovery details i.e. any third party responsible for the damage
  • Any valuations for any high valued items
  • A crime reference number, if relevant
  • Photographs
  • Room dimensions
  • Leak repair invoice
  • Two comparative estimates
  • Payee details should the claim be accepted by the insurers (preferred method is by BACS transfer)
Can I proceed with my repairs or purchasing a replacement item?
If the claim involves damage to your property, please do not dispose of damaged items and/or authorise any repair work (except in an emergency or to prevent further damage) until we or your insurers advise that you may do so.
How long will it take for my claim to be settled?
Subject to your insurer receiving all the relevant information they should be able to offer settlement fairly quickly. In our experience insurers are not in the habit of delaying payment once everything has been agreed.

Related Information



Speak to a specialist to discuss any claims questions you have:

Call 0330 128 1240 or email