Property insurance claims

We know that when something bad happens, what you'll probably value the most is having someone to speak to who cares about your situation and can help take away the uncertainty of how to make a claim.

Our in house claims team have a wealth of experience and are always on-hand to assist with any claim you may need to make. From the point you first contact us to register a claim, we will allocate you a specialist who will remain your continuous point of contact and guide you through the claims process. If you are unfortunate enough to suffer a large loss we will meet with you to assist with the claims process.

What you need to know

How do I make a claim?
You will need to complete a claim form, which can be found at the bottom of this page. However, in the first instance, call us to discuss what has happened. Then we can help by advising you based on what your particular circumstances dictate in order to make a claim. Further information will also be needed by your insurer, which is listed below.
What information and documentation will insurers require?
To accompany your completed claim form, depending on the nature of your claim, you will need to provide your insurer with some or all of the following:

  • Details of any third-parties (i.e. people or companies) who may have been responsible for causing the damage or leak etc.
  • Any valuations for any high valued items
  • A crime reference number, if relevant
  • Photographs
  • Room dimensions
  • Leak repair invoice
  • Two comparative estimates for repair or replacement
  • Payee details should the claim be accepted by the insurers (preferred method is by BACS transfer)
Can I proceed with my repairs or purchasing a replacement item?
If the claim involves damage to your property, please do not dispose of damaged items and/or authorise any repair work (except in an emergency or to prevent further damage) until we or your insurers advise that you may do so.
How long will it take to settle my claim?
Subject to your insurer receiving all the relevant information they should be able to offer settlement fairly quickly. In our experience insurers are not in the habit of delaying payment once everything has been agreed.

What our clients have to say

"As a property management company, it is crucial that we have a professional broker to rely on to provide expert advice and guidance on risk and insurance matters when we need it.
We use Clear Insurance for all our insurances and we're really happy with the service that they provide. 
In particular, Ms Lisa Hilton, who is always available and very responsive when we have an insurance related query/claim, and (she) has proven herself to be invaluable in dealing with some rather complicated claims.  We couldn't recommend her highly enough. Lisa Hilton is a total asset to your company as I love liaising directly with her."

Anntoinette Griffiths AIRPM
Homes Property Management Limited


"I have found Lisa to be ultra efficient in dealing with  claims on behalf of my clients. Any log jams with insurer's and loss adjusters are soon rectified and dealt with by Lisa with her usual efficiency and good natured approach - sometimes under very trying circumstances. Her prompt attention and pro-activeness assist enormously in smoothing the process of claims. Her assistance is invaluable."


Annie Booth
JMW Barnard Management

Related Information


Speak to a specialist, Lisa Hilton, to discuss any claims questions you have.

Call 020 8329 4939 or email