Professional indemnity claims

A client or third-party may suggest that they have suffered a loss as a result of your non-performance, a breach of contract and/or professional negligence and subsequently claim compensation from you. CLEAR's expertise is to assist you through the claims process and help to achieve the best possible resolution to a claim, at the very earliest opportunity. 

It is a condition of any Professional Indemnity policy that you must advise your insurers as soon as reasonably possible, of any circumstance that could give rise to a claim. In the event of a complaint, don't delay, call CLEAR and we'll give you the professional advice and help you need to see it through.

Managing a claim

In order to determine whether a circumstance may be considered a possible claim, insurers will require the following:

  1. You must notify us as soon as possible for your policy to respond
  2. The date of your first awareness of a complaint being made
  3. A copy of your retainer or contract associated with the claimant
  4. Copies of all relevant correspondence and a chronology of events leading up the notification of the claim against you
  5. Detailed information concerning the present position i.e. your thoughts in respect of any liability on your part in relation to the claim being raised against you

What our customers have to say


What you need to know

Here are some of the most frequently asked questions we receive about Professional Indemnity claims.

When should I notify a claim?
You should always notify us of any circumstances that might result in a claim as soon as you become aware of them. CLEAR will guide you through reporting the circumstances to your insurer and help you whilst the claim is ongoing.
What documentation do I need?
You need copies of all relevant correspondence and the client file.

Should your insurers consider that the circumstances are covered under the policy they will want to review and approve all letters of response, in draft format, prior to them being sent.

What should I do if I receive a solicitor’s letter from a claimant?
Please forward any letters of this or a similar nature to us immediately so that we can forward them on to your insurer.

What constitutes a claim?
A written notice complaint.

Related Information



Speak to the team to discuss any claims questions you have:

Call 0330 128 1240 or email